Contact
We are a small business with a BIG concern for your needs.
Drop us a line! We maintain office hours (Monday through Friday, 9am to 4:00pm Central U.S.-Chicago time), but still answer our voice mail messages, emails, etc. We understand that many longarm quilters do their own and their customer quilting in the evenings, weekends, and holidays and things often happen outside of business hours. Be sure to include all your details and, if available, we will respond ASAP.
Frequently Asked Questions
- I purchased a Digital download. How can I download it?
An Order Confirmation will be sent to your email. You will find a link there to download the file(s). Depending on what you purchased, there may be a limit as to the number of times you may download it. - I tried logging on but the website is not accepting my password. How do I reset my password?
When you click on Log In, click on the Forgot Your Password under the password field. Specify your email address. An email will be sent with a link. Click on that link and type a new password, then click Submit. - Which File Formats do I need? Which File Formats do your files have? What if I don't see my File Format? Always be sure to check your owners manual for the file type your machine requires. Longarm formats and Machine Embroidery file formats are different. CONTACT US if you require a different file format. We will try to meet your needs.